Tenant Welcome Guide
Welcome to your new home – we look forward to having you as a tenant while you rent your property through our Agency.
We realise that moving can be a stressful time with so much to remember and organise. Please reach out to us if we can assist you.
Tips for successful tenancy
- Communication – Keep us informed of any issues, eg if rent will be late, if you damage the property or any issues that we need to be aware of.
- Comply with the Tenancy Agreement – Ensure you are aware of the terms (including special terms) of your Tenancy Agreement (Form 18a) and always seek written permission from us if you want to make any alterations such as someone moving in, adding a pet, etc. Keep the property clean and leave it in the same condition when vacating (fair wear and tear taken into consideration).
- Maintenance – If the property has a pool or a garden, make sure you have a clear understanding of who is responsible for the ongoing maintenance of these areas. Report any maintenance items to us so that we can ensure the property is well-maintained.
Body Corporate By-Laws
Ensure you are familiar with the Body Corporate By-Laws (if applicable) so you understand the rules of the building/complex including items such as resident and visitor parking, smoking and noise. You would have received a copy of these with your Lease Agreement, please contact our Agency if you need another copy.
Utilities Connection
You are responsible for arranging the connection of all utilities (unless specified otherwise in the Tenancy Agreement (Form 18a). MyConnect offers a free service which you may find handy to assist with this process.
Insurance
It is strongly recommended that you arrange personal contents insurance. In the event that something happens during your tenancy, having contents insurance will ensure that your personal belongings are covered.
Payment of rent
The Tenancy Agreement (Form 18a) includes the amount of rent and when it is to be paid. The Tenancy Agreement will also include the method of payment. All this information can be found at Part 1 / Item 9 on your Tenancy Agreement.
Please ensure you include the payment reference number that is provided on the Tenancy Agreement to ensure your rental monies are allocated correctly.
Inspections & reports
Entry Condition Report
At the commencement of your tenancy, we will provide you with an Entry Condition Report which details the condition of the property and general wear and tear items. Photos are also taken at the time of compiling the report. You can agree or disagree with the condition of the items by writing your own comments on the report.
Refer to the full Tenant Welcome Guide for further details or the RTA website.
Routine Inspection
We conduct routine inspections every three (3) months on behalf of the owner to ensure that any repairs and maintenance are addressed. We will generally check for water leaks, damage or deterioration to the property and record any future maintenance items that may need to be addressed.
Refer to the full Tenant Welcome Guide for further details or the RTA website.
Exit Condition Report
When it is time for you to vacate your property, we will conduct an exit condition inspection and report and compare the condition of the property against the Entry Condition Report and photos that were taken. We will check for damage and unauthorised alterations to the property during your tenancy.
Refer to the full Tenant Welcome Guide for further details or the RTA website.
Maintenance & emergency repairs
Please contact us in the first instance for all repairs. If we are unavailable and its an emergency, a list of our emergency contacts are available here.
Troubleshooting maintenance
Ending your lease agreement early - "breaking your lease"
If your circumstances change and you need to vacate your rental property earlier than your lease end date – this is known as “breaking the lease”. Click here to learn about the conditions and process if this happens while renting through our Agency.
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